Please read our Terms and Conditions of Sale prior to purchasing goods from our site:

All prices are in Pounds Sterling and are quoted inclusive of vat which currently stands at 20%, unless logged in as a trade user in which prices are shown exclusive of vat.

All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available (excludes commissions and customised merchandise).
   
On receipt of commissions and customised orders we will email you a proof for approval as soon as possible. We aim to deliver commissions and customised orders within 3-4 weeks from approval of proof. A delivery date will be quoted on receipt of your approval.
   
Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
   
In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of non-delivery please wait 21 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 7 days of receipt.
   
Returns – Goods may be returned within 21 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resalable condition. You must notify us by email to obtain an authorisation code for your return. 
   
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns address: small red bird, 6 Jubilee Road, Cheam, Surrey, SM3 8DJ.
    
It is advisable for you to obtain a proof of posting when returning items, as they remain your ownership and responsibility until we have received them, and aknowleged receipt.
    
In the event that the goods are not in resalable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

Any complaints will be processed and rectified as soon as possible.

A confirmation email is sent to you after the placing of an order and after despatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties.

If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us.

We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 21 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

SECURITY

To contact us about site security email to This email address is being protected from spambots. You need JavaScript enabled to view it.

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Sally Puddifoot , small red bird and affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of small red bird is strictly prohibited

TRADEMARKS

small red bird and smallredbird.co.uk are either trademarks or registered trademarks of small red bird. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.



CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, small red bird is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, small red bird does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither small red bird nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, small red bird does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of small red bird, its affiliates, directors, employees or other representatives

images © sally puddifoot

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